Healthcare client is a leading multi-specialty facility in the United States that provides tertiary and quaternary care, compassionate patient care, and highly specialized treatments. The healthcare client wanted to bring together technology and performance management processes, get employees more involved, and improve their ability to report. To better understand the requirements of the healthcare client, Sparity put together a cross-functional team with the assistance of the client that included clinicians, process experts, and technology experts, and integrated talent management processes with Oracle HCM Cloud capabilities.
Client: Healthcare
Services: Oracle HCM, Cloud, Talent Management
Year: 2022
Contents
Key Challenges
- The healthcare organization embarked on a rapid expansion and robust acquisition strategy, which produced a diversified talent pool. The client intended to implement efficient talent management practices and systems across the entire company
- In response, the healthcare organization commenced on an HR transformation journey and implemented Oracle HCM Cloud Talent Management to realign the talent function to help drive improved services and metrics related to quality, financial stability, patient satisfaction, and workforce commitment
- In spite of this, their initial implementation was met with a very low rate of adoption throughout the firm. A variety of stakeholders in the healthcare system continued to adhere to the legacy performance management processes they had been using previously
- The Healthcare organization wanted to revitalize their Oracle HCM Cloud to improve end-user adoption
Solution
- Sparity analyzed the healthcare organization’s talent management function, identified specific opportunities to improve talent management processes with Oracle HCM Cloud capabilities
- Developed a targeted change management strategy based on the amount of engagement in performance management processes throughout the organization
- Organized train-the-trainer sessions to train HR on new and existing processes and Oracle HCM system functionality. Furthermore, they prepared HR to promote and provide guidance on performance management expectations
- Implemented processes and functionality for talent evaluation, succession planning, and development planning, as well as new methods for conducting talent calibration sessions and tracking data
Benefits
- Enhanced reporting and analytics capabilities for making data-driven decisions
- 70% increase in employee engagement
- Continuous governance process for tracking key talent metrics
